Refund policy

🔁 Return & Replacement Policy (7 Days – Manufacturing Defects Only)

At [Your Store Name], we are committed to delivering high-quality products. If you receive a product with a manufacturing defect, we’re here to help.

✅ Eligibility for Return / Replacement

  • Returns are accepted only for manufacturing defects.
  • You must raise a request within 7 days of delivery.
  • The product must be:
    • Unused and in original condition
    • In original packaging with all accessories, tags, and invoice

❌ Not Covered Under This Policy

We do not accept returns or replacements for:

  • Damage caused by misuse, improper handling, or normal wear & tear
  • Minor variations in color, finish, or design
  • Change of mind after purchase
  • Products damaged during installation or use

📩 How to Request a Return

  1. Email us at [your email] or WhatsApp us at [your number] within 7 days of delivery
  2. Share:
    • Order ID
    • Clear photos/videos of the defect
  3. Our team will verify and respond within 24–48 hours

🔄 Replacement Process

  • Once approved, we will arrange a replacement at no extra cost
  • In some cases, we may arrange a pickup, or ask you to ship the product back
  • Replacement will be dispatched within 3–7 working days after approval

💸 Refund Policy

  • Refunds are only provided if a replacement is not available
  • Refund will be processed to the original payment method within 5–7 working days

⚠️ Important Notes

  • We may reject claims if proper proof (images/videos) is not provided
  • Any request made after 7 days of delivery will not be accepted
  • For high-value products, proper unboxing video may be required